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Privacy Policy

Prenetics respects your privacy and is committed to protecting any personal information we may collect from you when you visit our website, https://circlepod.co (the “Site”).

This Privacy Policy (“Policy”) will inform you as to how we collect, use, store, process and transfer you Personal Information when you use the Site. “Personal Information” includes information about you that is personally identifiable, such as contact information (e.g. name, telephone, address, email address) and any other non-public information that is associated with such information.

By using this Site, you acknowledge and agree to the Policy. If you do not agree with any aspect of this Policy, you should immediately discontinue use of the Site.

1. Information we collect about you

We collect two types of Personal Information: (1) information you provide directly to us; and (2) information that we collect through your use of the Site.

(1) Information you provide directly to us

You may give us Personal Information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes Personal Information you provide when you:

a) Apply for our products or services;

b) Create an account on our Site;

c) Request marketing to be sent to you;

d) Enter a competition, promotion or survey; or

e) Give us feedback or contact us.

(2) Information that we collect through your use of the Site

As you interact with our Site, you provide us with certain web-behaviour information about your equipment, browsing actions and patterns. We collect this information by using cookies and other similar technologies. We may also receive information about you from various third party service providers who use cookies and similar technologies (such as web beacons, tags, scripts and device identifiers).

If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.

We also collect, use and share aggregated data, such as statistical or demographic data for any purpose. Aggregated data could be derived from your Personal Information but is anonymised and will not directly or indirectly reveal your identity.

2. How we use your Personal Information

We implement measures and systems to ensure confidentiality, integrity, and availability of data.

We limit access of information to authorized personnel, based on job function and role.

to provide you with services and to optimise our Site, including:

helping us recognize you when you use our Site;

enabling and enhancing your use of and experience on our Site;

monitoring, detecting, investigating and preventing prohibited or illegal behaviour on our Site, including combating spam and other security risks;

analysing usage of our Site;

gathering demographic information about our user base;

monitoring the success of marketing campaigns; and

serving targeting advertising on our Site and on other sites around the Internet.

to provide customer support.

When you contact us, we may use or request Personal Information as necessary to answer your questions, resolve issues, and/or investigate and troubleshoot problems or complaints.

3. Information we share with third parties

We may share Personal Information with the general service providers below and for the specific purposes described below:

Cloud storage, IT, and Security. Our cloud storage and other services providers provide secure storage for information in our databases, ensure that our infrastructure can support continued use of our services by our customers, and protect data in the event of a natural disaster or other disruption to the service. Our IT and security providers assist with intrusion detection and prevention measures to stop any potential attacks against our networks. We have these third-party experts perform regular penetration tests and periodically audit our security controls.

Marketing and analytics. When you use our services, we and our third party service providers may collect web-behaviour information about your visit, such as the links you clicked on, the duration of your visit, and the URLs you visited. This information can help us improve site navigability and assess our marketing campaigns.

NOTE: Our service providers act on our behalf. We implement procedures and maintain contractual terms with each service provider to protect the confidentiality and security of your information. However, we cannot guarantee the confidentiality and security of your information due to the inherent risks associated with storing and transmitting data electronically.